Support
Need a hand with your account, a listing, a payment or a safety issue? Most questions are answered below. If yours isn't, email us and we'll get back to you.
Report something
Report a listing, message or user for review. In the app, tap Report on any listing, profile or message.
[email protected]Common questions
What can I sell on Weaponcrates? +
Airsoft replicas (AEGs, gas blowback, springers, snipers, pistols) and related gear — apparel, optics, parts, internals, BBs and consumables. Real firearms, ammunition, knives and body armour are strictly prohibited and will be removed.
Who can use Weaponcrates? +
Buyers and sellers must be 16 or older. Listings are scoped to your country and priced in your local currency.
How do payments work? +
Physical airsoft goods are paid for outside of Apple’s in-app purchase system, in line with Apple’s guidelines. Any optional digital upgrades within the app use Apple in-app purchases.
How do I report or block someone? +
Every listing, profile and message has a Report option, and you can block any user from their profile. Reports are reviewed and prohibited content is removed.
How do I delete my account? +
Open the app, go to your account settings and choose Delete account. This permanently removes your profile and listings. You can also email [email protected].
See also our Privacy Policy and Terms of Use.